Premier Windows and Conservatories have made sure their business will continue carrying the torch as a third family generation joins their ranks.
A Leap of Faith
In 1989, Paul and Caroline Chenery took a leap of faith. Armed with determination, a shared vision, and a willingness to put in long hours, they opened the doors to what would become a thriving family business. Back then, it was just the two of them, wearing every hat from sales to bookkeeping, working side by side to build something they could be proud of.
Over the years, the business grew — not just in size, but in reputation. Their name became synonymous with quality, trust, and a personal touch that only a family-run operation could offer. And while Paul and Caroline never set out to create a “multi-generational” enterprise, in 2002 their son Ben officially joined them, bringing new ideas, energy, and a passion for the business that matched his parents’.
Together, the trio navigated changing markets, new technology, and the challenges of growth, all while holding on to the values that had shaped the company from the very beginning.
Warm Manner
As the company continued to thrive, 2024 marked another milestone when Ben’s wife, Kelli, joined the business. Based in the office, Kelli quickly became the first point of contact for many clients and suppliers — her warm manner, efficiency, and attention to detail making her an integral part of daily operations. Her presence has strengthened the family’s involvement even further, adding another layer of dedication and personal service to the business.
Now, more than three decades after Paul and Caroline first turned the key in the front door, history is repeating itself — and evolving. In 2025, Ben and Kelli’s son Charlie became the newest member of the team, marking the start of the third generation’s involvement in the business. For Paul and Caroline, it’s a moment of deep pride and joy. They have watched their son grow into a leader, their daughter-in-law become a cornerstone of the business, and now they get to see their grandson take his first steps into the family legacy.
Innovate for the Future
Charlie joins at a time when the company stands stronger than ever, but also in a business world that looks very different from the one his grandparents entered in the late ‘80s. His role will not just be to continue the family tradition, but to help adapt and innovate for the future. He brings with him the unique advantage of growing up around the business — absorbing its stories, its values, and the work ethic that has kept it thriving for more than 35 years.
As the business enters this exciting new chapter, Paul and Caroline have stepped back from day-to-day operations, enjoying a well-earned retirement while watching the next generations carry their vision forward. Ben has taken over the reins, leading the company with the same dedication and values instilled by his parents.
With Kelli running the office and Charlie bringing fresh energy, the family’s legacy is set to continue — blending decades of experience with new perspectives to meet the future with confidence. And while no one can predict exactly what the next decades will bring, one thing is certain — the heart of the business will always be family.
The feature image shows the three generations of the Chenery family. From left to right: Charlie, Paul, Kelli, Caroline and Ben.
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