Home Community Moneypenny Acquires Sunshine Communication Services

Moneypenny Acquires Sunshine Communication Services

by Love Wrexham Magazine

Moneypenny, a leading innovator in outsourced communication services, has further extended its services in the US by acquiring Sunshine Communication Services. 

Sunshine is an award-winning provider of bilingual (English and Spanish) call management solutions to businesses of all sizes, ensuring they run smoothly 24 hours a day, 365 days a year. Based in Florida and founded in 1975 by the Gross family, the company is dedicated to representing clients’ businesses in providing customised services across a variety of industries. 

The Moneypenny Group is a market leader with its US headquarters in Atlanta. The company employs over 1,000 people globally. They deliver virtual receptionist and phone answering services, Live Chat, switchboard, fully outsourced customer service teams, and also a host of AI and technology-enabled services. They handle over 20 million calls and chats annually for thousands of businesses, from sole traders to multi-national corporations.

Ambitious Growth Plans

The company has ambitious growth plans. This acquisition will increase the US business to almost a third of the Moneypenny Group’s turnover. Demand for its services is growing at a significant rate. Companies continue to look for ways to improve their customer interactions by blending technology solutions with highly skilled personal assistants to maximise operational efficiencies.

Joanna Swash, Group CEO, commented, “We are delighted to welcome Sunshine Communication Services to The Moneypenny Group. This is our fourth acquisition in the US following Alphapage in 2022. Sunshine Communication Services is a successful brand. Its acquisition will further complement the services we can offer our clients in the US. We aim to be the number one provider in the US for outsourced communications, supporting businesses of all sizes to deliver a great customer experience with every interaction, regardless of channel.” 

Brothers Andrew and Peter Gross from Sunshine added, “We are excited about the opportunities for our team and customers. From the moment we met Moneypenny, it was clear our companies have a great fit. Not just with our products and services but also, more importantly, with our strong culture and ethos. Looking after people and putting the needs of the customer front and centre is at the core of both companies.”

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