Nightingale House Hospice is aware of the increasing pressure on community health colleagues and is conscious that requests for referrals for admission are not progressing quickly.
We have beds available and are setting up a dedicated telephone number operational between 9am and 4pm, Monday to Friday (excluding Bank Holidays). This number will enable our staff to take phone calls from family members of individuals with palliative-care needs who might require admission and undertake direct triage so that admissions can occur more quickly in these challenging times.
Our referral criteria for those individuals:
- Over the age of 18.
- Live within Wrexham, Flintshire, South Denbighshire or the border areas.
- Have a palliative (life-limiting) diagnosis. This can include; cancer, heart failure, neurological conditions such as motor neurone disease and known to the district nursing/general practice teams.
- Be struggling with uncontrolled symptoms, for example pain, sickness, etc.
Due to our duty of care to our existing patients. We are unable to admit individuals with symptoms of Covid 19, a high temperature and/or a new continuous cough.
Please call us on 01978 316800 and ask to speak to a member of our triage team. The team is available between 9am and 4pm, Monday to Friday (excluding Bank Holidays).
Please note this is in addition to our 24/7 advice line, which is still operational.
Following receipt of your call, we will endeavour to contact your primary carer, such as your GP or district nurse, to confirm the request for admission and obtain the relevant clinical information we require to enable the admission to be progressed. We will keep you informed of the progress of your call and referral enquiry.
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